Shipping policy

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Where available, tracking information will be sent to you via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

If an incorrect address is supplied and the order has already been dispatched, we may not be able to recover the package. Additional shipping charges may apply for replacement shipments.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your order appears to be lost, please contact us at Claremont.uk@aol.com, and we will do our best to assist you.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and contents so we can investigate and resolve the issue.